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Information Center

Sustainability

Privacy Policy

True Grade LLC

Effective Date: June 10, 2020

Last Updated: May 15, 2026

True Grade LLC respects your privacy and is committed to protecting the personal information you choose to share with us.

This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, contact us, submit a form, request information, communicate with our team, or otherwise interact with our platform.

By using our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.

 

1. Who We Are

This website is operated by True Grade LLC.

For privacy requests, support, questions, or data deletion requests, you may contact us through:

Contact form: https://truegradefoods.com/contact/

Email: [email protected]

Phone: +1 (305) 800 8783

 

2. Information We Collect

We may collect information that you voluntarily provide to us when you contact us, submit a form, request information, or communicate with our team. This may include:

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title or business role
  • Country, city, or business location
  • Product or service interests
  • Messages submitted through contact forms
  • Business inquiries
  • Support requests
  • Communication history
  • Any other information you choose to provide

We do not collect credit card numbers, online payment details, billing credentials, or refund-related information through this website.

 

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time and date of visit Referring website
  • Website usage data
  • Cookie or similar tracking data, where applicable

This information is used for website security, performance, analytics, and internal improvement.

 

4. How We Use Your Information

We use personal information only for internal business purposes, including to:

  • Respond to inquiries
  • Provide information about our products or services
  • Communicate with potential customers, partners, suppliers, or business contacts
  • Manage leads and business relationships
  • Provide customer support
  • Improve our website and communication processes
  • Maintain internal records
  • Analyze website performance
  • Protect the website from fraud, spam, abuse, or unauthorized access
  • Support internal sales, customer service, CRM, and representative management processes
  • Comply with applicable legal, administrative, or business obligations

We do not sell your personal information.

 

5. We Do Not Sell Personal Information

True Grade LLC does not sell, rent, or trade personal information.

We do not provide your personal information to third parties for their independent commercial use.

Any sharing of personal information is limited to internal business purposes, operational support, legal compliance, or services requested by you.

 

6. Sharing Information With Third-Party Tools and Service Providers

We may share limited personal information with trusted third-party tools, platforms, service providers, or representatives that help us operate our business.

These may include:

  • CRM platforms
  • Sales management tools
  • Internal representative or sales agent systems
  • Email communication platforms
  • Website hosting providers
  • Analytics tools
  • Customer support tools
  • Security tools
  • Administrative or productivity platforms
  • Professional advisors, such as legal, accounting, or consulting providers

These third parties may only use the information as needed to provide services to True Grade LLC or support our internal operations. They are not authorized to sell your information or use it for unrelated purposes.

 

7. CRM, Representatives, and Internal Business Use

Information submitted through our website may be stored in our internal CRM or shared with authorized company representatives, sales agents, or support personnel.

This is done only for internal business use, such as:

  • Responding to your inquiry
  • Following up on business opportunities
  • Managing communications
  • Providing product or service information
  • Improving customer support
  • Maintaining internal business records

True Grade LLC remains responsible for handling personal information according to this Privacy Policy.

 

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, analytics, security, and performance.

Cookies may help us:

  • Understand website traffic
  • Improve user experience
  • Remember basic preferences
  • Detect technical errors
  • Protect against abuse or suspicious activity
  • Measure website performance

You may disable cookies through your browser settings. Some parts of the website may not function correctly if cookies are disabled.

 

9. Email and Business Communications

If you contact us or submit a form, we may use your email address or phone number to respond to your request.

We may also contact you regarding:

  • Product or service information
  • Business inquiries
  • Follow-up communications
  • Support requests
  • Administrative notices
  • Updates related to your inquiry

You may request to stop receiving non-essential communications by contacting us at: [email protected]

 

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

  • Respond to inquiries
  • Maintain business records
  • Manage customer or business relationships
  • Comply with legal or administrative obligations
  • Resolve disputes
  • Prevent fraud or abuse
  • Protect our legal rights

When personal information is no longer needed, we will delete, anonymize, or securely store it according to our internal business practices.

 

11. Data Security

We use reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These measures may include:

  • Secure website connections
  • Access controls
  • Limited access to internal systems
  • Use of reputable third-party service providers
  • Security monitoring Internal confidentiality practices
  • Data backup and recovery controls

No website, server, or electronic transmission is completely secure. However, we take reasonable steps to protect the information we process.

 

12. International Processing

Because we may use third-party tools, hosting providers, CRM systems, or communication platforms, personal information may be processed or stored in different locations.

When this happens, we take reasonable steps to ensure that personal information is handled securely and according to this Privacy Policy.

 

13. Your Privacy Choices and Requests

You may contact us to request assistance regarding your personal information.

Depending on the nature of your request and our ability to verify it, you may ask us to:

  • Confirm whether we hold personal information about you
  • Provide access to the information we have about you
  • Correct inaccurate or incomplete information
  • Delete your personal information
  • Stop using your information for non-essential communications
  • Update your communication preferences
  • Answer questions about how your information is used

To make a privacy request, contact us through:

Contact form: https://truegradefoods.com/contact/

Email: [email protected]

Phone: +1 (305) 800 8783

We may need to verify your identity before processing your request.

 

14. Data Deletion Requests

You may request that True Grade LLC delete personal information we hold about you.

After receiving a valid request, we will delete your personal information unless we need to keep certain information for legitimate business, legal, security, or administrative reasons.

Examples of reasons we may retain limited information include:

  • Legal compliance
  • Security purposes
  • Business recordkeeping
  • Dispute resolution
  • Fraud prevention
  • Protection of legal rights Completion of a request you submitted

You may request deletion through:

Contact form: https://truegradefoods.com/contact/

Email: [email protected]

Phone: +1 (305) 800 8783

 

15. Children’s Privacy

Our website and services are intended for business and general adult audiences.

We do not knowingly collect personal information from children. If we learn that information from a child has been submitted to us, we will take reasonable steps to delete it.

 

16. Third-Party Websites

Our website may contain links to third-party websites, platforms, or tools.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before submitting information to them.

 

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, business operations, or applicable requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

Continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.

 

18. Contact Us

For privacy questions, support, data access requests, correction requests, deletion requests, or other privacy-related matters, contact us through:

Contact form: https://truegradefoods.com/contact/

Email: [email protected]

Phone: +1 (305) 800 8783