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Warehouse Laborer – Selector (Freezer)
Job Summary
This role is ideal for someone who has accounting experience and is detail oriented. This role will answer directly to Accounts Receivable Manager and the Controller. In general, this role is responsible for the timely collections of receivables of the company and efficient reporting of the AR related reports and issues to supervisors.
Responsibilities
Maintain precise records of all incoming payments
Prepare and send invoices to clients
Contact clients as needed to ensure payment of outstanding invoices
Reconcile any irregularities in receipts
Work collaboratively with accounts payable and other accounting staff to ensure accuracy infinances
Audit all receipts on a determined schedule to ensure accuracy in accounting
Generate and deliver reports to different departments as needed
Actively investigate and resolve irregularities in both incoming and outgoing payments
Qualifications for Position
College degree in accounting, finance, business administration or another related field
0-5 years’ experience for entry-level positions
Familiarity with industry-standard accounting software, such as Quicken or QuickBooks
Working knowledge of database and spreadsheet software, such as MySQL and Excel
Relevant experience using modern communication systems, including email and phone systems
Expert-level experience using productivity tools, such as Microsoft Office Suite
Strong communication skills and the ability to handle potentially tense interactions with customers
A desire and ability to work collaboratively with others to accomplish daily goals
Work Environment
Business hours 8:30 - 5:30
Weekends or evenings during seasonal busy times
Salary: Starts at $17.00 per hour.
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. True Grade and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
The Inventory Manager at True Grade plays a crucial role in overseeing and optimizing
inventory operations to ensure the seamless flow of goods within the organization. This position
is responsible for managing stock levels, implementing inventory control procedures, analyzing
data to forecast future needs, and collaborating with other departments to meet operational
goals. The Inventory Manager is essential in maintaining accuracy, minimizing costs, and
ensuring that inventory practices align with company objectives.
DUTIES AND RESPONSIBILITIES
Inventory Planning and Management
Oversee daily inventory operations, including receiving, stocking, and tracking inventory levels.
Develop and implement strategies to optimize stock levels, ensuring availability while minimizing holding costs.
Conduct regular audits to maintain accuracy in inventory records and compliance with company standards.
Utilize inventory management systems to track and forecast inventory needs based on sales and operational demands.
Data Analysis and Forecasting
Analyze inventory trends and historical data to predict future inventory requirements.
Collaborate with sales, procurement, and operations teams to align inventory strategies with organizational goals.
Prepare detailed inventory reports, highlighting key metrics such as turnover rates, shortages, and cost implications.
Process Improvement and Efficiency
Identify opportunities for process improvements in inventory control and supply chain management.
Implement best practices to enhance efficiency, reduce waste, and ensure operational excellence.
Monitor inventory KPIs, including shrinkage rates, cycle counts, and reorder times, and take corrective action as needed.
Team Leadership and Collaboration
Lead and mentor a team of inventory specialists and warehouse staff.
Provide training on inventory procedures, system usage, and safety protocols.
Foster a culture of accountability, precision, and teamwork across all inventory functions.
Any other required by Management.
Regulatory Compliance and Safety
Ensure all inventory practices comply with company policies and regulatory standards.
Promote safety in the workplace, adhering to guidelines specific to the freezer warehouse environment.
KPIs (Key Performance Indicators)
Inventory Accuracy: Percentage of discrepancies found during cycle counts.
Stock Turnover Rate: Frequency of inventory replenishment within a given period.
Cost Efficiency: Inventory holding costs as a percentage of overall operational costs.
Shrinkage Rate: Percentage of inventory lost due to damage, theft, or mismanagement.
QUALIFICATIONS
Education: Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
Experience: 5+ years of experience in inventory management, logistics, or supply chain operations, preferably in a cold storage environment.
Skills:
Detail-Oriented: Ability to maintain precision in tracking inventory levels and resolving discrepancies.
Analytical Thinking: Skilled in data analysis and decision-making based on trends and projections.
Collaboration: Effective at working cross-functionally with other departments to meet organizational goals.
Adaptability: Resilient in addressing challenges in a dynamic operational environment.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Cold storage environment with temperatures ranging from -20°F to 0°F.
Occasionally required to walk.
Continually required to sit.
Continually required to talk or listen.
Continually utilize visual acuity to read technical information, and/or use a keyboard.
Occasionally required to work in a freezer warehouse environment.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. True Grade and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
The Cruise Lines Account Manager is a dynamic and results-driven professional
responsible for cultivating and expanding relationships with existing clients. This role involves
understanding client needs, promoting products or services, and achieving sales targets. The
Sales Account Manager serves as a liaison between clients and the sales team, ensuring
customer satisfaction and driving revenue growth.
DUTIES AND RESPONSIBILITIES
Client Relationship Management
Develop and nurture strong relationships with existing clients to understand their business needs and goals.
Act as the main point of contact for client inquiries, concerns, and requests.
Sales Strategy
Develop and implement sales strategies to achieve or exceed revenue targets.
Identify upsell and cross-sell opportunities within existing accounts.
Needs Assessment
Conduct thorough needs assessments to understand client requirements and challenges.
Collaborate with internal teams to tailor solutions that address client needs.
Product Knowledge
Stay informed about the company's products or services and industry trends.
Effectively communicate product features and benefits to clients.
Contract Negotiation
Negotiate contract terms, pricing, and service agreements to ensure mutually beneficial outcomes.
Work closely with legal and finance teams to finalize contractual agreements.
Forecasting and Reporting
Provide accurate and timely sales forecasts and reports to management.
Analyze sales data to identify trends and opportunities for improvement.
Issue Resolution
Address and resolve client issues or concerns in a timely and satisfactory manner.
Collaborate with cross-functional teams to ensure customer satisfaction.
Market Intelligence
Stay abreast of industry trends, competitive landscape, and market conditions.
Provide insights and recommendations for adapting sales strategies accordingly.
Performs other related duties as assigned by management.
Customized Procurement Plans
Develop and implement customized procurement plans for different small business segments, considering their size, industry, and specific product requirements.
Regularly review and adjust procurement strategies to ensure responsiveness to changing business conditions.
Order Processing and Fulfillment
Efficiently process purchase orders for small business fronts, ensuring accuracy and timely fulfillment.
Monitor order fulfillment processes, addressing any issues promptly to maintain seamless operations.
Compliance and Documentation
Ensure compliance with procurement policies, regulations, and industry standards.
Maintain accurate documentation of procurement activities for auditing purposes.
KPIs (Key Performance Indicators)
Revenue Growth: The percentage increase in revenue generated from assigned accounts over a specific period, compared to the previous period. This KPI measures the Sales Account Manager's ability to effectively grow sales within their portfolio, demonstrating their success in nurturing client relationships and driving business growth.
Customer Retention Rate: The percentage of retained customers within the account portfolio over a specific period, compared to the total number of customers. This KPI assesses the Sales Account Manager's effectiveness in maintaining long-term relationships with clients, ensuring customer satisfaction, and reducing churn.
Average Deal Size: The average monetary value of deals closed by the Sales Account Manager within their portfolio over a specific period. This KPI provides insights into the Sales Account Manager's ability to secure larger deals and maximize revenue potential from existing accounts.
QUALIFICATIONS
Associate Degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Computer skills required: (Database Software (Access; Internet Software; Spreadsheet Software (Excel); Design Software; Order Processing Systems; Project Management Software; Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); and Publisher software (recommended).
Other skills required:
More education or experience may be preferred.
Exceptional verbal and written communication skills.
Ability to collect, track, and analyze large amounts of data.
Adaptability and strong problem-solving skills.
Excellent active listening skills.
Ability to build rapport and collaborate with others within the company and externally.
Understanding of consumer behaviors and industry trends.
Extensive, accurate product knowledge.
COMPETENCIES:
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral & Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Occasionally required to walk.
Continually required to sit.
Continually required to talk or listen.
Continually utilize visual acuity to read technical information, and/or use a keyboard.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. True Grade and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
The Logistics Director at True Grade is a dynamic leadership position responsible for
overseeing all operational facets of the company, ensuring they align with strategic objectives,
financial goals, and growth plans. A key priority will be leading the company’s operational
expansion to multiple locations domestically and internationally, requiring expertise in multi-site
management and scalable systems development.
The Logistics Director will work closely with the Chief Financial Officer (CFO) to ensure budget
alignment, operational efficiency, and profitability while driving innovation and sustainability. As a
strategic advisor to the CEO, the Director will translate vision into actionable plans, fostering a
culture of excellence, accountability, and continuous improvement.
DUTIES AND RESPONSIBILITIES
Strategic Leadership and Execution
Collaborate with the CEO to define and implement long-term strategic goals that support expansion into new markets and locations.
Work closely with the CFO to align operational strategies with financial planning, ensuring sustainable growth and profitability.
Develop and execute scalable frameworks to support multi-site operations while maintaining operational excellence.
Compliance and Safety
Lead the planning, development, and execution of operational infrastructure for new locations.
Establish consistent standards and processes across all sites to ensure efficiency and quality.
Oversee site selection, facility setup, staffing, and operational readiness for each new location.
Ensure new locations align with regulatory, environmental, and safety standards specific to their region.
Build cross-location communication and reporting systems to provide real-time visibility into operational performance.
Operational Oversight
Oversee and optimize supply chain, logistics, procurement, and warehouse operations to meet company-wide objectives.
Implement and monitor KPIs to ensure all locations maintain high performance and cost- efficiency.
Regularly assess and adapt operations to meet evolving market demands and customer expectations.
Collaboration with CFO on Financial Strategy
Develop and manage budgets for multi-site operations, ensuring cost control and alignment with company goals.
Work with the CFO to analyze financial data and identify investment opportunities for expansion.
Support funding strategies for major operational initiatives, including technology integration and sustainability programs.
Conduct financial risk assessments for new locations to ensure operational viability.
Innovation and Technology Integration
Spearhead the adoption of advanced technologies, including ERP systems, AI, and automation, to enhance scalability and efficiency across multiple locations.
Ensure seamless integration of operational and financial systems for comprehensive reporting and analysis.
Foster a culture of innovation, promoting continuous improvement in processes and systems.
Team Development and Leadership
Build and mentor a high-performing operations team capable of supporting multi-location operations.
Develop local leadership teams for each site, providing training and support to ensure alignment with corporate goals.
Promote a culture of collaboration, accountability, and innovation across all operational units.
Customer and Partner Relations
Ensure operational excellence aligns with customer satisfaction goals across all aspects of logistics, warehousing, and supply chain management.
Collaborate with sales and customer service teams to understand customer needs and ensure seamless order fulfillment, timely deliveries, and high-quality service.
Build and maintain strong relationships with key partners and vendors, ensuring mutual alignment on service standards and operational priorities.
Budgeting and Cost Control
Expense Management: Monitor and manage operational costs, identifying cost-saving opportunities within warehousing, inventory handling, and logistics. Regularly review expenditures against budget and implement strategies to improve cost-effectiveness.
Resource Allocation: Collaborate with finance and department heads to ensure optimal allocation of resources, minimizing overtime expenses and balancing workload to align with business needs.
Staff Management and Development
Team Leadership: Work closely with the team. Set performance expectations and provide coaching and development opportunities to promote employee growth and operational excellence.
Performance Reviews and Feedback: Oversee regular performance evaluations, giving constructive feedback and setting performance improvement plans as needed. Support a positive and productive work environment to improve employee retention and engagement.
Process Improvement and Optimization
Best Practices Implementation: Benchmark operations against industry standards, implementing best practices to improve workflow and increase output without compromising quality.
Operational Oversight for New International Markets
Lead the development and execution of operational frameworks for new international ventures, ensuring alignment with company standards and local market regulations.
Oversee the design and implementation of logistics and warehousing processes to support efficient operations in new regions.
Collaborate with cross-functional teams to identify key operational challenges, streamline workflows, and establish performance metrics for international facilities.
Partner with financial, legal, and compliance teams to ensure the seamless integration of international operations, focusing on scalability and sustainability.
Warehouse and Logistics Oversight
Receiving and Put Away: Develop streamlined processes for inbound shipments, ensuring efficient receiving, inspection, and organization in collaboration with the Warehouse Manager. Regularly evaluate procedures to minimize wait times and improve throughput.
Inventory Management: Establish robust inventory control systems, ensuring accurate record-keeping and optimal stock levels. Work with the Warehouse Manager to develop inventory management strategies that reduce waste, avoid stockouts, and improve cost efficiency.
Best Freezer Operations: Ensure the smooth functioning of freezer logistics, including storage, handling, and dispatching of goods. Oversee adherence to temperature controls and handling procedures to meet both internal and customer standards.
Order Fulfillment and Selection: Collaborate with warehouse leadership to manage selection and order preparation, ensuring that the team meets accuracy and timeliness benchmarks. Implement quality control processes to enhance fulfillment accuracy.
KPIs (Key Performance Indicators)
Operational Efficiency Across Multi-Site Locations
Metric: Average order processing time per site. Purpose: Track and improve the time taken from order receipt to fulfillment at each location, ensuring consistency and operational excellence.
New Location Readiness and Integration
Metric: Percentage of new sites operational within the planned timeline and budget. Purpose: Measure the Director’s ability to execute expansion plans efficiently while adhering to financial constraints and corporate standards.
Customer Satisfaction Rate
Metric: Net Promoter Score (NPS) or On-Time Delivery Percentage. Purpose: Assess the Director’s impact on maintaining high levels of customer satisfaction through efficient logistics and supply chain management.
Cost Optimization and Budget Adherence
Metric: Operational cost as a percentage of revenue. Purpose: Ensure the Director aligns operational costs with company financial goals, maintaining profitability across all sites.
QUALIFICATIONS
Education: Bachelor’s degree in operations management, Supply Chain, Business Administration, or a related field; an MBA or similar advanced degree is preferred.
Experience: 10+ years of experience in an operational leadership role, ideally with warehousing or logistics oversight; a strong background in KPI-driven performance management is essential.
Skills:
Expertise in warehouse and logistics management software
Strong leadership and strategic decision-making skills
Experience in regulatory compliance and safety.
Analytical and data-driven approach to process improvement
COMPETENCIES:
1. Leadership: The ability to inspire, motivate, and guide a team of warehouse associates to achieve operational goals and objectives. Leadership involves setting clear expectations, providing direction, and fostering a positive work culture to drive productivity and employee engagement.
2. Strategic Planning and Execution: Involves the ability to develop long-term plans that align with the organization's vision and objectives, and the capability to implement these plans effectively. This competency requires a comprehensive understanding of the business environment, the foresight to anticipate future trends, and the discipline to ensure that strategic initiatives are carried out successfully.
3. Exceptional Analytical Skills: Ability to analyze complex financial data and provide actionable insights to the executive team.
4. Communication: Excellent communication and presentation skills, able to engage stakeholders and investors effectively.
5. Global Perspective: Understanding of international financial regulations, markets, and operations.
6. Logistical Acumen: A deep understanding of logistics principles, transportation methods, and supply chain processes relevant to outbound warehouse operations. Logistical acumen involves knowledge of shipping regulations, carrier options, and route optimization strategies to streamline shipping processes and minimize costs.
7. Customer Focus: A commitment to meeting and exceeding customer expectations through timely and accurate order fulfillment, responsive communication, and proactive problem-solving. Customer focus involves empathy, responsiveness, and a dedication to delivering exceptional service to internal and external stakeholders.
8. Continuous Improvement Mindset: A proactive approach to identifying opportunities for process optimization, workflow improvements, and performance enhancements in outbound warehouse operations. A continuous improvement mindset involves seeking feedback, analyzing data, and implementing best practices to drive efficiency, productivity, and cost savings.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Cold storage environment with temperatures ranging from -20°F to 0°F.
Occasionally required to walk.
Continually required to sit.
Continually required to talk or listen.
Continually utilize visual acuity to read technical information, and/or use a keyboard.
Occasionally required to work in a freezer warehouse environment.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. True Grade and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
The Chief Operating Officer (COO) at True Grade will oversee all company operations with a special focus on optimizing the warehouse and logistics functions, compliance, staff management, and cross-departmental productivity. This role is crucial in driving operational efficiency, setting measurable KPIs, and fostering a culture of continuous improvement to support True Grade’s strategic vision.
DUTIES AND RESPONSIBILITIES
Warehouse and Logistics Oversight
Receiving and Put Away: Develop streamlined processes for inbound shipments, ensuring efficient receiving, inspection, and organization in collaboration with the Warehouse Manager. Regularly evaluate procedures to minimize wait times and improve throughput.
Inventory Management: Establish robust inventory control systems, ensuring accurate record-keeping and optimal stock levels. Work with the Warehouse Manager to develop inventory management strategies that reduce waste, avoid stockouts, and improve cost efficiency.
Best Freezer Operations: Ensure the smooth functioning of freezer logistics, including storage, handling, and dispatching of goods. Oversee adherence to temperature controls and handling procedures to meet both internal and customer standards.
Order Fulfillment and Selection: Collaborate with warehouse leadership to manage selection and order preparation, ensuring that the team meets accuracy and timeliness benchmarks. Implement quality control processes to enhance fulfillment accuracy.
Compliance and Safety
Regulatory Compliance: Maintain oversight of USDA and USDC compliance, ensuring all warehouse activities meet regulatory requirements. Regularly audit processes to confirm adherence and adjust protocols in response to changes in regulations.
Warehouse Safety and Compliance: Develop, implement, and monitor safety protocols within the warehouse environment. Oversee regular safety training, conduct hazard assessments, and ensure that all staff follow PPE requirements and safety guidelines.
Technology and Systems
Warehouse Management Systems (WMS): Drive the integration and effective use of WMS and ERP systems, working with the IT team to ensure systems meet operational needs. Train staff and managers on best practices for leveraging technology to enhance efficiency.
Process Automation: Identify opportunities for automation within warehouse and logistics functions, such as order tracking, inventory updates, and performance monitoring, to reduce manual workload and improve accuracy.
Budgeting and Cost Control
Expense Management: Monitor and manage operational costs, identifying cost-saving opportunities within warehousing, inventory handling, and logistics. Regularly review expenditures against budget and implement strategies to improve cost-effectiveness.
Resource Allocation: Collaborate with finance and department heads to ensure optimal allocation of resources, minimizing overtime expenses and balancing workload to align with business needs.
Staff Management and Development
Team Leadership: Work closely with the Warehouse Manager to train, motivate, and manage warehouse staff. Set performance expectations and provide coaching and development opportunities to promote employee growth and operational excellence.
Performance Reviews and Feedback: Oversee regular performance evaluations, giving constructive feedback and setting performance improvement plans as needed. Support a positive and productive work environment to improve employee retention and engagement.
Communication and Reporting
Cross-Functional Collaboration: Maintain clear communication channels between warehouse, logistics, customer service, and sales teams to ensure alignment on operational priorities, schedules, and expectations.
Performance Metrics and Reporting: Implement a system for tracking key operational metrics such as warehouse productivity index, overtime percentage, order accuracy, and on-time delivery. Provide regular updates to senior management with actionable insights based on performance data.
Warehouse Safety and Compliance
Safety Inspections and Training: Schedule and lead regular safety inspections and training sessions, ensuring a safe working environment. Stay updated on safety standards and make adjustments to protocols as necessary.
Process Improvement and Optimization
Continuous Improvement Initiatives: Drive Lean and Six Sigma methodologies to identify and eliminate inefficiencies across operations. Work with the Warehouse Manager to enhance workflow, reduce order processing times, and maximize labor productivity.
Best Practices Implementation: Benchmark operations against industry standards, implementing best practices to improve workflow and increase output without compromising quality.
Customer Service and Communication
Customer-Centric Operations: Ensure customer needs are met by maintaining a focus on accuracy and timely order fulfillment. Establish protocols for handling inquiries, delays, and issues to maintain high customer satisfaction.
Liaison with Sales and Customer Service Teams: Regularly meet with sales and customer service teams to review order status, inventory availability, and resolve any logistical challenges that may impact customer expectations.
KPIs (Key Performance Indicators)
Warehouse Productivity Index: Measure overall productivity, factoring in order throughput, labor efficiency, and resource utilization to drive continuous improvement in outbound operations.
Overtime Percentage: Monitor overtime rates to assess workforce efficiency and ensure optimal staffing, adjusting schedules or resources as necessary.
Order Accuracy Rate: Track the accuracy of order preparation and fulfillment, setting high standards to minimize errors and maintain customer satisfaction.
Inventory Accuracy: Maintain high standards of inventory record-keeping, with monthly audits to confirm accuracy and reduce discrepancies.
Cost per Order Fulfilled: Measure and manage cost per order, seeking opportunities to streamline processes and reduce fulfillment expenses.
QUALIFICATIONS
Education: Bachelor’s degree in operations management, Supply Chain, Business Administration, or a related field; an MBA or similar advanced degree is preferred.
Experience: 10+ years of experience in an operational leadership role, ideally with warehousing or logistics oversight; a strong background in KPI-driven performance management is essential.
Skills:
Expertise in warehouse and logistics management software
Strong leadership and strategic decision-making skills
Experience in regulatory compliance and safety.
Analytical and data-driven approach to process improvement
COMPETENCIES:
1. Leadership: The ability to inspire, motivate, and guide a team of warehouse associates to achieve operational goals and objectives. Leadership involves setting clear expectations, providing direction, and fostering a positive work culture to drive productivity and employee engagement.
2. Strategic Planning and Execution: Involves the ability to develop long-term plans that align with the organization's vision and objectives, and the capability to implement these plans effectively. This competency requires a comprehensive understanding of the business environment, the foresight to anticipate future trends, and the discipline to ensure that strategic initiatives are carried out successfully.
3. Problem-Solving Abilities: The capability to identify, analyze, and resolve complex challenges and issues encountered in outbound warehouse operations. Problem-solving abilities involve critical thinking, resourcefulness, and the ability to implement practical solutions to improve workflow efficiency and overcome obstacles.
4. Communication Skills: Effective verbal and written communication skills to convey instructions, provide feedback, and collaborate with internal teams, external partners, and customers. Communication skills enable the Outbound Warehouse Manager to facilitate smooth coordination, address issues proactively, and maintain transparency in all communications.
5. Logistical Acumen: A deep understanding of logistics principles, transportation methods, and supply chain processes relevant to outbound warehouse operations. Logistical acumen involves knowledge of shipping regulations, carrier options, and route optimization strategies to streamline shipping processes and minimize costs.
6. Customer Focus: A commitment to meeting and exceeding customer expectations through timely and accurate order fulfillment, responsive communication, and proactive problem-solving. Customer focus involves empathy, responsiveness, and a dedication to delivering exceptional service to internal and external stakeholders.
7. Continuous Improvement Mindset: A proactive approach to identifying opportunities for process optimization, workflow improvements, and performance enhancements in outbound warehouse operations. A continuous improvement mindset involves seeking feedback, analyzing data, and implementing best practices to drive efficiency, productivity, and cost savings.
8. Monitoring and Adaptation: Continuously monitoring the progress of strategic initiatives, evaluating their impact, and making necessary adjustments to stay on track with organizational goals.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Cold storage environment with temperatures ranging from -20°F to 0°F.
Occasionally required to walk.
Continually required to sit.
Continually required to talk or listen.
Continually utilize visual acuity to read technical information, and/or use a keyboard.
Occasionally required to work in a freezer warehouse environment.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. True Grade and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. True Grade and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.